Posting Policy
General Twiddl Posting Policies
As a condition of use of the Twiddl App, you agree that you are at least 18 years of age.
At Twiddl we want to make sure that the site is as clean, friendly, and usable as possible for everyone. Ads that fall outside the posting rules stated in our Help sections or our Terms of Use maybe removed from our mobile application.
You are solely responsible for all information that you submit to Twiddl and any consequences that may result from your post. We reserve the right at our discretion to refuse or delete content that we believe is inappropriate or breaching our Terms of Use. We also reserve the right at our discretion to either restrict a user’s usage of our application temporarily or permanently or refuse a user’s registration
General reasons for ads being deleted are:
- Ad breaches General Twiddl’s Posting Policies
- Breach of UAE Law. It is the responsibility of the advertiser before posting an ad on Twiddl to ensure that content advertised adheres to Twiddl posting policies as well as UAE applicable laws. As a condition of your use of Twiddl specified under our Terms of Use, you agree that you will not violate any laws.
- The item being offered for sale is not allowed to be sold on Twiddl. See below what can’t be posted for sale on Twiddl.
- Alcoholic Beverages.
- Burglary Tools.
- Counterfeit Products, replicas or knock-off brand name goods.
- Electronic Surveillance Equipment.
- Embargoed Goods.
- Endangered or protected species, or any part of any endangered or protected species.
- Prostitution and Escort services that offer sex, sexual favors, sexual actions or sexual services in exchange for anything.
- Fireworks, Destructive Devices, and Explosives.
- Government and Transit Badges, Uniforms, IDs, Documents and Licenses.
- Hazardous Materials including but not limited to radioactive, toxic and explosive materials.
- Identity Documents, Personal Financial Records & Personal Information.
- Illegal Drugs, controlled substances, substances and items used to manufacture controlled substances and drugs, & drug paraphernalia.
- Illegal items and services, and items that encourage or facilitate illegal activity.
- Illegal telecommunication and electronics equipment such as access cards, password sniffers, radar scanners, traffic signal control devices or cable descrambler.
- Items issued to any Armed Force that have not been disposed of in accordance with that country’s demilitarization policies.
- Material, pictures, and images that are obscene, pornographic, adult in nature, contain nudity or are harmful to minors.
- Material that infringes copyright, including but not limited to software or other digital goods that you are not authorized to sell.
- New merchandise or services from network marketing companies, work-from-home, independent franchisees or distributors, or similar representatives.
- Personal information or mailing lists. We do not accept the sale of bulk email, Internet Protocol (IP), Instant Messenger (IM), or mailing lists that contain names, addresses, phone numbers, or other personally identifying information. Any tools or software designed predominantly to send unsolicited commercial messages (UCE or “spam”) are also not permitted.
- Selling or offering services for supplements/medicine general or pharmaceutical.
- Prescription or Non-prescription drugs and devices, drugs that make false or misleading treatment claims, or treatment claims that require therapeutic goods administration.
- Commercial tanning units or commercial tanning services wanted or offered.
- Offensive material.
- Blood, Body Parts and Bodily Fluids, or offers of humans for sale, including offers or requests for adoption or surrogacy.
- Pesticides or hazardous materials.
- Plants and insects that are restricted or regulated.
- Recalled items, banned products, or products that do not meet the mandatory product safety standards (for items recalled in UAE and information on product safety bans and mandatory standards.
- Stocks and other securities including Bitcoins and related mining equipment.
- Stolen property.
- Tobacco products and related items.
- Used cosmetics.
- Used or rebuilt batteries or batteries containing mercury.
- Weapons and related items (including, but not limited to firearms, firearm accessories, parts and magazines, ammunition, paintball guns, gel blaster guns, BB and pellet guns, spearguns, tear gas, tasers, stun guns, switchblade knives, martial arts weapons, archery and/or bow and arrow equipment).
- Ivory, rhino horn, or any animal parts or hunting trophies, etc.
- Census or other survey papers or official papers issued by the UAE Government.
- All ads for COVID-19 associated items, including:
- Surgical and respiratory masks,
- Hand sanitizers and gels
- Disinfectant wipes, and
- Medical protection disposable gowns and gloves.
It is the responsibility of the advertiser before posting an ad on Twiddl that content advertised adheres to Twiddl’s Posting Policies as well as applicable laws. As a condition of your use of Twiddl specified under our Terms of Use, you agree that you will not violate any laws.
- Including information in your ad, which Twiddl believes, is designed to manipulate search, including keyword stuffing and adding irrelevant tags to your ad.
- The ad is a duplicate of another ad previously posted.
- Posted under wrong category (You must choose the single most relevant category for your ad).
- Ads posted in a language other than English. We only accept ads in English. It is acceptable to include a translation of your ad in another language in addition to English.
- Ads posted from overseas or from behind a VPN unless the ad is posted in anticipation of you being in UAE (e.g. to find a place to live etc., while you are here). Twiddl is for United Arab Emirates (UAE) based individuals and businesses only.
- Ad contains external links: No external website links are allowed within your ad to other real estates/car/classified or auction sites.
- Not descriptive enough: Ads that do not provide enough detail will be placed on hold or removed as this makes for a bad browsing experience.
- Inappropriate language.
- Inappropriate photo / image.
- Discriminatory on race / religion / nationality / gender / etc.
- Ads that report other fraudulent ads. Please report potentially fraudulent ads via the “report ad” option located within each ad or email us at hello@twiddl.app with ad details (ad id, email address and mobile number) and reasons why these ads should be reviewed.
- Ads that are intended to profit off natural disasters, health or public safety concerns, or tragic events.
Twiddl reserves the right to remove any ad that we feel is not relevant, or of value to the Twiddl community, with or without notice to the ad poster.
There are several ways that your ad may be found to be in breach of policy and removed from the mobile application including:
1. Your ad has been reported to us.
When this happens, your ad may be temporarily suspended until we review it. We check reported ads as quickly as we can. If we conclude that, the ad has not broken any Posting Policies or Terms of Use we will activate the ad again promptly. Check back after a few hours to see if this is the case
2. Your ad has been removed by our moderation tools
Ads identified by our automated tools as inappropriate, that we then find do break our Posting Policies or Terms of Use will be removed from the mobile application.
In most cases, we will email or message you to let you know when we have had to remove your ad. These emails sometimes are directed to junk folders so please look out for Twiddl emails. You may wish to add Twiddl to your safe senders list if you have one.
If you have checked out all of these possibilities and none of them apply to your ad, and then please let us know by emailing us on hello@twiddl.app, and we will be happy to help you.